Return & Refund Policy
Last Updated: June 2026
At DrapeHouse, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help through our simple return and exchange process.
Return & Exchange Window-
You may request a return or exchange within 48 hours (2 days) from the date your order is delivered. Unfortunately, requests received after this period will not be eligible for return or exchange.
Return Eligibility-
To qualify for a return or exchange, the product must meet all of the following conditions: Item must be unused, unworn, and unwashed. All original tags must remain attached. Product must be returned in its original packaging. The item must be free from stains, perfume, deodorant marks, damage, or alterations. Products that do not meet these conditions may be rejected after inspection.
Non-Returnable Items-
The following items are not eligible for return or exchange: Clearance Sale products Final Sale items Customized or personalised products (if applicable) Gift Cards (if applicable)
Exchange Policy-
Need a different size or color? We offer easy exchanges for eligible products. Once your exchange request is approved, our team will arrange pickup of the original item and dispatch the replacement product as quickly as possible, subject to stock availability.
Return Shipping Charges -
For eligible returns and exchanges, DrapeHouse bears the return shipping cost. There are no pickup charges or hidden return fees for approved return requests.
Refund Policy -
Refunds are issued only as Store Credit. We do not provide refunds to bank accounts, UPI, debit cards, credit cards, or cash. After your returned product is received and successfully passes our quality inspection, Store Credit will be issued within 5–7 business days. Your Store Credit can be used on future purchases at DrapeHouse.
Quality Inspection-
Every returned product undergoes a quality inspection before approval. If the returned item does not satisfy our return conditions, DrapeHouse reserves the right to reject the return request and send the product back to the customer.
How to Request a Return or Exchange-
To initiate a return or exchange, please contact our support team with: Your Order ID Reason for return or exchange Clear photos (if the product is damaged or incorrect)Our team will guide you through the complete return process and arrange pickup wherever applicable.
Contact Us -
Email: aadhyatextile.ldh@gmail.com
Phone / WhatsApp: +91 95271 51229
Business Hours
Monday – Saturday10:00 AM – 7:00 PM (IST)
